Frequently Asked Questions
PAWESOME PETS COUNTRY CLUB
Facility Questions
Do you offer tours in person?
No, we do not provide in-person tours, as they can be unsettling for the dogs in our care. (Just like if your dog gets riled up when someone new comes to your home, the same happens here–but with ALL the dogs in our facility!) Because our job is to provide a safe and happy place for the dogs, we don’t like to stress them out with strangers coming into their play area. Our focus is on the dogs’ happiness. Please watch our virtual tour to check out our facility!
Do you have a referral program?
Yes! Refer a friend, and for every friend you refer to Pawesome Pets Country Club who books daycare or a boarding stay, your name will be entered into a drawing for a gift basket! THE MORE FRIENDS YOU REFER, THE MORE CHANCES YOU HAVE TO WIN! We’re giving away a new gift basket each month, so be sure to refer new friends each month. *Your friend must enter your first and last name in the “How did you hear about us?” field when they sign up and book their reservation online.
Do you have staff on site overnight?
No, we do not have staff on site overnight, as we want the dogs, cats, and small pets to settle down and get a good night’s sleep. Having staff overnight would cause the dogs to become restless if the staff were to actively check in on them. Instead, we have a security system that notifies us of any movement or activity in the main areas of the building, so if a dog ever got out of its enclosure, it would set off our alarm system and notify us immediately. We also have cameras so we can check in on them remotely overnight if we ever have concerns about an animal at our facility. We also have a smoke detection system that alerts as soon as any smoke is detected. Having all of these measures in place helps ensure that the animals have a safe and restful stay.
How do I Make a reservation? Do you have a booking app?
You can create an account or log in to our booking system here.
Here are quick links to download our booking app (Paw Partner) for your Apple or Android phone or tablet:
What are your business hours?
Mon–Fri 6am–7pm: DAYCARE & BOARDING.
Sat & Sun: NO DAYCARE. OPEN ONLY FOR BOARDING DROP-OFF/PICK-UP TIMES: 6:30–8:00am; 12:00–1:30pm; 5:00–6:30pm; 9:00–10:30pm.
Dog Daycare Membership Questions
How does your Daycare membership work?
Daycare days are $30 per visit; reservations are required. A $20 membership fee is charged monthly to maintain an active membership. Your monthly billing date corresponds to the day you signed up for your membership.
What are the membership eligibility requirements for daycare?
Your dog must meet our age, vaccination, and spay/neuter requirements. If your dog is currently attending daycare elsewhere and does NOT have a bite record, your dog can join now. If your dog is NOT going to daycare currently elsewhere, your dog must attend (and pass) a trial daycare day.
What are the perks of being a member?
Members with an active membership receive the following perks: 5% OFF boarding stays; 5% OFF retail items; 5% OFF dog food; FREE VALET! Call when you arrive, and we’ll come out to your car!
Is membership required before bringing my dog to daycare?
To ensure your dog is a good fit for daycare, you may sign up for ONE non-member trial day of daycare for $35 before purchasing your prepaid membership. After that we, do require a membership, as it is our goal to create happy, balanced packs of pups who know each other.
Dog Daycare Questions
Are reservations required for daycare?
Yes, reservations are required for daycare. To ensure that we have space for your pet, please make reservations through our online booking system.
What vaccinations are needed for a dog to come to daycare?
Puppies must have their Rabies, Bordetella, and at least two rounds of DHLPP vaccinations. Adult dogs must be up-to-date on Rabies, Bordetella, and DHLPP vaccinations.
What’s the minimum age for a dog to come to daycare?
Dogs must be at least 12 weeks old and must have been vaccinated.
Does my dog have to be spayed/neutered to come for daycare?
All dogs over 8 months of age MUST be spayed or neutered for daycare. The spayed and neutered dogs may pick on any unaltered dogs, so we want to ensure safety.
Is there a cancellation fee if my dog doesn’t show up for a daycare reservation?
Yes. Failure to cancel daycare reservations with at least 24 hours’ notice will result in a $10 no-show fee.
What are your daycare hours?
Daycare is open Monday–Friday 6am–7pm. There is NO DAYCARE on Saturday & Sunday.
Are dogs put together in one big playgroup regardless of their size or energy level?
We have six different playgroups. We place dogs based on size and playstyle into appropriate playgroups, ranging from teeny-tinies, to tinies, smalls, and 3 groups of big dogs that differ based on energy level and playstyle. So every dog has a playgroup to match their size AND energy level, which helps keep every pup happy and safe. We really try to fit each dog into the best group based on not only their size and playstyle but also their personality traits.
What kind of enrichment activities do the dogs get in daycare?
Our enrichment-based daycare includes structured activities throughout the day to help your dog learn while they play. Activities include: group sits, group lay downs, follow the leader, high fives, walking with groups off-leash, door/gate manners, extra curricular activities (like bubble time, foam parties, ball pit days, obstacle course, themed days, and hula hoop day) just like you’d see at a children’s daycare, and much more.
Does my dog ever go in a kennel during daycare? And is there a nap time?
Dogs are not placed in kennels during daycare unless specifically requested by the pet parent (e.g., for younger pups or senior dogs who may need a break). There is no specific nap time in the daycare environment, although we encourage rest time from 1 to 3pm.
Can you feed my dog lunch during daycare?
Absolutely. Please bring your dog’s lunch in a pre-portioned bag with their name, your last name, and “lunch” written on the bag.
What add-on services do you have for dogs attending daycare?
- Birthday package (photo taken with a birthday bandana and posted to Facebook plus a special homemade dog treat!)
- Homemade dog treat
- Kong stuffed with peanut butter
- Doggie dessert (whipped cream)
- Calming spritz
- Nail trim
- Bath services
What’s your prepaid daycare package refund policy?
If your dog is dismissed from daycare (or passes away) and you had purchased a prepaid package of daycare passes, you’ll be refunded your unused balance of the package minus taxes and fees. Prepaid packages cannot be refunded if you move out of the area; however, prepaid packages can be transferred to another qualifying dog for the balance of the package.
Dog Boarding Questions
Are reservations required for Boarding?
Yes, reservations are required for boarding. Failure to cancel boarding reservations with at least 24 hours’ notice will result in a $25 no-show fee.
Similarly, shortening a reservation by 1+ night once a boarding stay has begun also results in a $25 fee from our boarding options because that spot could have been booked for another pet for the subsequent night(s).
To ensure that we have space for your pet, please make reservations through our online booking system.
What vaccinations are needed for a dog to come to boarding?
Puppies must have their Rabies, Bordetella, and at least two rounds of DHLPP vaccinations. Adult dogs must be up-to-date on Rabies, Bordetella, and DHLPP vaccinations.
What’s the minimum age for a dog to come to boarding?
Dogs must be at least 12 weeks old and must have been vaccinated.
Does my dog have to be spayed/neutered to come for boarding?
No; however, dogs over 8 months of age MUST be spayed or neutered to have playtime with other dogs during their boarding stay.
Does my dog get any playtime included with boarding? What if my dog doesn’t like other dogs or can’t play with others?
During boarding, dogs get about 3 hours of playtime each day. Club members can add daycare within their boarding stay for additional play time (only on Mon-Fri). If your dog prefers NOT to play with others (or is not playtime appropriate), they will be let out the same amount of time but with one of our club crew members.
How many times are boarding dogs let out to potty each day?
All boarding dogs are let out 6 to 8 times a day into our play yard where they can socialize with other canine guests staying with us. If your dog is not playtime appropriate, they will be let out the same amount of time but with one of our club crew members.
What boarding option do you suggest for my dog?
Does your dog typically get crated at home? If so, we suggest a crate here so that your dog’s boarding stay will be as similar to home as possible. If not, we suggest one of our larger suites like the Fairway or Birdie Suites so your dog has some room to relax but still be surrounded by others in their suites. If your dog has anxiety or issues with being confined, we suggest our Ace Cage-Free Boarding.
What do I need to bring for my dog's boarding stay?
Please bring your dog’s food as well as any toys or treats that are safe for them to have in their crate or suite. You’re welcome to bring a dog bed or blanket (make sure it is machine-washable).
Can you give my dog medication during boarding?
Yes. Please bring your dog’s medication labeled with their name and your last name along with the instructions for us to administer the medication.
Do the dogs get water and food at certain times in boarding?
Water is available to every dog at all times. Their food is available at meal times (or all the time if your dog is free-fed or has not eaten all of their food).
What add-on services do you have for dogs in boarding?
- Birthday package (photo taken with a birthday bandana and posted to Facebook plus a special homemade dog treat!)
- Homemade dog treat
- Kong stuffed with peanut butter
- Doggie dessert (whipped cream)
- Calming spritz
- Warm blanket at bedtime
- Snuggle time with club crew member
- One-on-one play time with club crew member
- Nail trim
- Bath services
Is a membership required for dog boarding?
No, membership is NOT required for dog boarding services. However, members do receive a 5% discount on boarding services.
What are your boarding drop-off and pick-up times?
Mon–Fri: 6am–7pm
Sat & Sun: 6:30–8:00am; 12:00–1:30pm; 5:00–6:30pm; 9:00–10:30pm
Cat Boarding Questions
Are reservations required for Boarding?
Yes, reservations are required for boarding. Failure to cancel boarding reservations with at least 24 hours’ notice will result in a $25 no-show fee.
Similarly, shortening a reservation by 1+ night once a boarding stay has begun also results in a $25 fee from our boarding options because that spot could have been booked for another pet for the subsequent night(s).
To ensure that we have space for your pet, please make reservations through our online booking system.
What vaccinations are needed for cat boarding?
ALL BOARDING CATS must be current on vaccinations for Rabies and Distemper (FVRCP) as well as vaccination against Feline Leukemia (FELV) or a negative FELV test from a veterinarian.
Can you give my cat medication during boarding?
Yes. Please bring your cat’s medication labeled with their name and your last name along with the instructions for us to administer the medication.
How often do cats get attention during boarding stays?
All cats get checked on multiple times daily, where we will play with your cat while checking on food and water. Our cat boarding suites offer plenty of room to play, watch cats in other suites, or just rest.
What is provided?
We provide your cat with cubbies to hide and sleep, toys, dishes, litter boxes, and bedding.
What do I need to bring?
Please bring food, treats, and a bed or any other machine-washable blanket that your cat likes.
How often do you refresh their food and water dishes?
All cats get checked on multiple times daily, where we will play with your cat while checking on food and water.
Will my cat be alone or with other cats during boarding?
Your cat will not be mixed with other cats; however, our cat boarding suite offers plenty of room to play, watch cats in other suites, or just rest.
What add-on services do you have for cats?
- Snack (cat treats)
- Snuggle time with club crew member
- One-on-one play time with club crew member
Is a membership required for cat boarding?
No, membership is NOT required for cat boarding services.
What are your boarding drop-off and pick-up times?
Mon–Fri: 6am–7pm
Sat & Sun: 6:30–8:00am; 12:00–1:30pm; 5:00–6:30pm; 9:00–10:30pm
Small Pet Boarding Questions
(Rabbit, hamster, ferret, bird, pig, etc.)
Are reservations required for Boarding?
Yes, reservations are required for boarding. Failure to cancel boarding reservations with at least 24 hours’ notice will result in a $25 no-show fee.
Similarly, shortening a reservation by 1+ night once a boarding stay has begun also results in a $25 fee from our boarding options because that spot could have been booked for another pet for the subsequent night(s).
To ensure that we have space for your pet, please make reservations through our online booking system.
DO I NEED TO BRING MY PET’S ENCLOSURE OR CAGE?
Yes, please bring your pet’s enclosure or cage.
What is provided?
We provide your small pet with cubbies to hide and sleep, toys, dishes, and bedding.
What do I need to bring?
Please bring food, treats, and a bed or any other machine-washable blanket that your small pet likes.
Can you give my small pet medication during boarding?
Yes. Please bring your pet’s medication labeled with their name and your last name along with the instructions for us to administer the medication.
How often do small pets get attention during boarding stays?
All pets get checked on multiple times daily, where we will play with your pet while checking on food and water. Our pet boarding area offers plenty of room to play, watch other pets in their enclosures, or just rest.
Is a membership required for small pet boarding?
No, membership is NOT required for small pet boarding services.
WHAT ARE YOUR BOARDING DROP-OFF AND PICK-UP TIMES?
Mon–Fri: 6am–7pm
Sat & Sun: 6:30–8:00am; 12:00–1:30pm; 5:00–6:30pm; 9:00–10:30pm
Dog Daycare & Pet Boarding
3927 Circle Dr
Holmen, Wisconsin
Hours
- Sat & Sun BOARDING ONLY. Open
- During Drop-Off/Pick-Up Times:
Get in Touch
- Email us
- 608.284.8606
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